Refund policy

At Level Up Academy, we take pride in providing high-quality digital products. Due to the nature of digital content, all sales are final. Please review our policy below:

No Refunds

Once a digital product has been delivered (e.g., downloaded or accessed), we do not offer refunds, exchanges, or cancellations. This is because digital items cannot be returned or "un-downloaded."

Exceptions

We may consider a refund only in the following exceptional cases:

• You were charged more than once for the same product
• You did not receive the product due to a technical issue on our end
• The product is completely unusable and our support team is unable to resolve the issue

In such cases, please contact us within 7 days of your purchase with:

• Your order number
• A clear explanation of the issue
• Any relevant screenshots or documentation

Support First

If you encounter any issues, we strongly recommend reaching out to our customer support team at info@toptiersolutionservice.com before requesting a refund. We're here to help and usually resolve most issues quickly.